FAQ's

How do I qualify to choose a gift?

To be eligible, you need to have taken a test drive at a participating Arnold Clark branch and received a quotation between 17th – 20th March 2017. Test drive offer now extended to 26th March 2017.

To locate your nearest dealership please click here. (Excluded sites are Harry Fairbairn, Mercedes-Benz and Motorstore branches).

How do I choose my gift?

Upon obtaining your quotation, Arnold Clark will provide you with a unique claim code, a quote code and link to the claim site. The claim site will be open from Tuesday 21st March 2017 where you can choose your gift.

How long do I have to choose my gift?

The claim site will close midnight 19th April 2017.

Once I have chosen my gift, how long do I have to wait to receive it?

Your gift will be issued via email within 10 working days of claiming.

What will I receive when I have chosen my gift?

If you choose the "Spa experience for two adults", you will receive an email containing a link to view the participating venues, your unique booking code and all other information you need to make your booking.

If you choose the "RAC 205 Dash Cam bundle", you will receive an email containing a link to the ProofCam website, your promotional code and further information on how to redeem your RAC Dash Cam.

If you choose the "Meal for two adults at PizzaExpress", you will receive an email containing a link to view the participating venues, your promotional code and further information on how to utilise your promotional code.

How much time do I have to use my gift?

If you choose the "Spa experience for two adults", you will have 12 months, from the date you receive your email, to utilise your booking code.

If you choose the "RAC 205 Dash Cam bundle", you will have 30 days, from the date you receive your email, to utilise your promotional code.

If you choose the “Meal for two adults at PizzaExpress", you will have 24 months, from the date you receive your email, to utilise your promotional code.

I have not received my gift, what should I do?

Please ensure you check your junk/spam inbox.

If you are unable to locate your email, please get in touch with The Marketing Lounge Partnership (MLP) on 01565 656 256* and a member of the team will be happy to help you; please have your unique claim code and quote code to hand.

*The helpline is open Monday to Friday 9.00am to 5.30pm.

If I have any questions that were not answered here, who can answer them?

If your call is in relation to Arnold Clark, please telephone your local dealership. To locate your nearest dealership please click here.

If you have a question that is not listed here that relates to your gift, please call The Marketing Lounge Partnership (MLP) on 01565 656 256*.

*The helpline is open Monday to Friday 9.00am to 5.30pm.